mt250 Privacy
Policy

1.Data We Collect

mt250 collects personal data from you at the point of account registration, throughout your use of the platform, and when you interact with our support team. We collect only the data that is necessary to provide you with a safe, functional, and legally compliant gaming experience. The table below outlines the categories of data we collect, with examples and the primary purpose for collecting each category.

Where mt250 asks you to provide data that is optional, this will be clearly indicated at the point of collection. You may decline to provide optional data, but doing so may limit certain platform features or promotional offers available to you. All mandatory data fields are marked as required during the registration and verification process.

mt250 does not knowingly collect personal data from individuals under the age of 18. If we become aware that data has been submitted by a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered on the mt250 platform, please contact [email protected] without delay.

2.How We Use Your Data

mt250 processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reasons it was originally collected. The following list sets out the primary purposes for which mt250 processes player data and the legal basis underpinning each use.

• Account management: Creating, maintaining, and closing your mt250 account, including verifying your identity and age before allowing real-money gaming activity.
• Transaction processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, SureCash, and bank transfer; investigating and resolving payment disputes.
• Legal and regulatory compliance: Meeting know-your-customer (KYC), anti-money-laundering (AML), and responsible gaming obligations. Retaining records as required by applicable law.
• Fraud prevention and platform security: Detecting and preventing unauthorised account access, multi-accounting, bonus abuse, collusion, and other integrity violations.
• Customer support: Responding to your queries, complaints, and requests submitted via live chat, email, or any other support channel.
• Responsible gaming: Monitoring usage patterns to identify potential problem gambling behaviour and applying or enforcing player-set limits, time-outs, and self-exclusion requests.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game selection, site performance, and the overall player experience.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. You may withdraw your marketing consent at any time by updating your account preferences or contacting support.

3.Data Sharing & Third Parties

mt250 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, in order to operate a safe and functional gaming platform, we do share certain data with a limited set of trusted third-party service providers who process data on our behalf and are bound by strict data processing agreements. The following categories of third parties may receive your data only to the extent necessary to fulfil their contracted role.

• Payment processors: bKash, Nagad, Rocket, Upay, SureCash, and partner banks receive the minimum financial and identity data required to execute your deposit or withdrawal transaction securely.
• Game providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier and session data to deliver game content. They do not receive your full name, contact details, or financial information.
• KYC and identity verification services: Third-party identity verification partners may process your uploaded documents to confirm your identity and age. These partners operate under confidentiality obligations and do not retain your documents beyond the verification period.
• Fraud prevention and AML services: Specialised security partners may receive technical data (IP address, device fingerprint, transaction patterns) to assist in detecting and preventing fraudulent or suspicious activity.
• IT infrastructure and hosting providers: Secure hosting and cloud infrastructure partners store and process platform data on behalf of mt250. All such partners are contractually required to implement appropriate security measures.
• Legal authorities: mt250 may disclose personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where required to do so by applicable law, court order, or in connection with the investigation of suspected criminal activity including money laundering or fraud.

All third-party service providers engaged by mt250 are carefully vetted for their data security standards and are required to process personal data only for the specific purpose for which it was shared. mt250 retains responsibility for ensuring that third-party data processing is conducted in accordance with this Privacy Policy.

4.Cookies & Tracking Technologies

mt250 uses cookies and similar tracking technologies (including local storage, session storage, and device fingerprinting) to ensure the platform functions correctly, to recognise returning players, and to gather anonymised analytics data that helps us improve the site. A cookie is a small text file placed on your device when you visit a website. It does not contain executable code and cannot access other files on your device.

The following types of cookies are used on the mt250 platform:

• Essential cookies: Required for the platform to function. These cookies manage your login session, maintain your account security state, and remember your responsible gaming settings. Without these cookies, core platform features cannot operate. These cookies cannot be disabled.
• Functional cookies: Remember your preferences such as your selected language, display settings, and lobby filters. Disabling functional cookies may reduce personalisation but will not prevent you from using the platform.
• Analytics cookies: Collect anonymised data about how players navigate the mt250 platform, which games are most popular, and where technical errors occur. This data is used in aggregate form to improve performance and user experience. No individual player is identified through analytics data.
• Security cookies: Used to detect and mitigate fraud, bot activity, and unauthorised access attempts. These cookies are essential for platform integrity and cannot be disabled.

mt250 does not use third-party advertising or behavioural retargeting cookies. Your browsing activity on the mt250 platform is not shared with advertising networks. You can manage cookie preferences through your browser settings; however, disabling essential or security cookies may impair your ability to access your account. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

5.Data Retention & Storage

mt250 retains your personal data for as long as your account remains active and for a defined period after account closure, in order to comply with our legal, regulatory, and financial record-keeping obligations. The retention periods below represent our standard practice; actual retention may be extended where required by law or where data is needed for ongoing dispute resolution or legal proceedings.

• Account and identity data: Retained for the lifetime of your account and for a minimum of five years after account closure, to satisfy AML and KYC record-keeping requirements.
• Transaction and financial records: Retained for a minimum of seven years from the date of each transaction, consistent with standard financial record-keeping practice.
• Support and communications data: Live chat transcripts, email correspondence, and complaint records are retained for three years from the date of last interaction.
• Usage and technical data: Anonymised aggregated analytics data may be retained indefinitely. Individual-level technical logs (IP addresses, session data) are retained for up to 12 months.
• Marketing preference data: Records of your marketing consent or opt-out status are retained for the lifetime of your account and for three years after closure, to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identified individual. mt250 stores all player data on servers protected by physical and logical access controls, with regular security audits conducted to verify compliance with our data protection standards.

6.Your Data Rights

As a registered mt250 player, you have a number of rights with respect to your personal data. mt250 is committed to honouring these rights promptly and transparently. All requests relating to your data rights should be submitted in writing to [email protected] with the subject line "Data Rights Request" and your registered account username. We will acknowledge your request within 24 hours and provide a substantive response within five business days.

• Right of access: You may request a copy of all personal data mt250 holds about you. We will provide this in a commonly used, machine-readable format (CSV or JSON) upon verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. Minor updates (such as a change of mobile number or email address) can be made directly within your account settings.
• Right to erasure: You may request deletion of your personal data. We will comply where there is no overriding legal obligation to retain the data. Note that financial and KYC records must be retained for the periods described in Section 5, so erasure requests may result in partial rather than full deletion.
• Right to restrict processing: You may request that mt250 limit how it processes your data in specific circumstances, for example while a correction request is being investigated.
• Right to data portability: You may request that your data be provided in a portable format so that it can be transferred to another service provider.
• Right to withdraw consent: Where mt250 processes your data on the basis of your consent (primarily for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.
• Right to object: You may object to mt250 processing your data for direct marketing purposes at any time. We will act on such objections without delay.

mt250 will not charge a fee for processing data rights requests submitted in good faith. We reserve the right to decline or limit requests that are manifestly unfounded, repetitive, or excessive in scope. In such cases, we will explain our reasoning in writing and, where applicable, indicate what partial response we are able to provide.

7.Security Measures

The security of your personal and financial data is a core operational priority for mt250. We have implemented a multi-layered security architecture to protect player data from unauthorised access, accidental loss, disclosure, or destruction. The following measures are in place at all times across the mt250 platform.

• Transport encryption: All data transmitted between your device and mt250 servers is encrypted using TLS 1.3, preventing interception in transit.
• Storage encryption: Sensitive data fields including identity documents, financial account numbers, and passwords are encrypted at rest using AES-256 encryption. Passwords are stored as salted cryptographic hashes — mt250 staff cannot read your password.
• Access controls: Access to player data within mt250's internal systems is restricted on a strict need-to-know basis. Staff members who do not require access to specific data categories as part of their role are not permitted to view it. All internal data access is logged and audited.
• Fraud monitoring: Automated fraud detection systems analyse account activity in real time, flagging anomalous patterns such as unusual login locations, rapid successive failed login attempts, and atypical financial transactions for manual review.
• Penetration testing: mt250 engages independent security specialists to conduct regular penetration tests of the platform. Identified vulnerabilities are remediated in order of risk severity within defined timelines.
• Incident response: In the event of a data breach that poses a risk to player rights or interests, mt250 will notify affected players without undue delay and take all reasonable steps to contain the breach, assess its scope, and mitigate its impact.

While mt250 applies rigorous security measures, no internet-based platform can guarantee absolute security against all possible threats. Players are advised to choose strong, unique passwords for their mt250 account, to enable any available two-factor authentication options, and to contact our support team immediately if they suspect their account has been accessed without authorisation.

8.Policy Updates & Contact

mt250 reviews and updates this Privacy Policy periodically to reflect changes to the platform, our data processing practices, or applicable legal requirements. When material changes are made, the revised effective date at the top of this page will be updated and, where the changes are significant, registered players will be notified via their registered email address. We encourage you to revisit this page regularly to stay informed about how mt250 protects your data.

Continued use of the mt250 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue use of the platform and contact our support team to discuss your account closure options.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way mt250 handles your personal data, please contact our dedicated data support team using the details below. All privacy-related enquiries are handled with strict confidentiality and are escalated to a senior team member where appropriate.

• Email: [email protected] (subject line: "Privacy Enquiry")
• Live Chat: Available 24/7 via the mt250 platform — average response time under two minutes
• Response commitment: All written privacy enquiries acknowledged within 24 hours; substantive response within five business days
• Serving: Players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar